REFUND POLICY
No meaningful check, no charge kept.
The service is designed for a narrow moment before payment. If our sources or authority cannot support a useful check, we stop and refund the full price.
Unsupported or unauthorized requests
If the jurisdiction, trade, records, contact path, document quality, or customer authorization cannot support a meaningful and lawful check, we stop before issuing a report and request a full refund to the original payment method.
Before verification begins
Contact us immediately with the check ID if you want to cancel. If source review or external outreach has not started, we will stop and fully refund the order. Speed matters because founding-run checks begin soon after payment review.
After work begins
Once live source review or authorized outreach begins, the check is generally non-refundable. A contractor’s refusal to respond, an unfavorable finding, a record mismatch, or a recommendation to pause does not make the service incomplete; reporting those facts is part of the purchased work.
Service errors
If we charge twice, fail to perform the supported check, or materially misstate a source, contact us. We will investigate and provide a correction or refund as appropriate. Eligible refunds return through the original payment provider and may take additional bank processing time.
Effective July 16, 2026 · Questions: checks@provethepro.com
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